Join Now   |   Contact Us


Crisis Care Professional

Cathedral Home for Children
Job Description
Crisis Care Professional
Reports To:

Crisis Coordinator

Supervises:  None
Exempt or Non Exempt:

Non –Exempt

Rate: $11.00 - $13.75 per hour
General Purpose:  To maintain a safe, meaningful, and therapeutic relationship with clients.
What I’m Responsible For (Essential Functions): The following statements regarding this non -exempt level position consist of duties, responsibilities, frequency, describing the general nature and level of work being performed by the employee filling this position. These statements are not an exhaustive list of all duties and responsibilities required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Maintain a safe environment for clients through de-escalation procedures and can perform physical holds as a last resort. Maintains constant supervision of clients.
  • Professionally and accurately complete all documentation and paperwork required for the position; including, but not limited, to documenting incident reports, client interactions, intake/discharge summaries, and timecards.
  • Demonstrate the ability to have therapeutic one-one-one and group interactions with clients, and an understanding of how to document them correctly.
  • Effectively navigate client records to using the Agency designated system to access information necessary to schedule appointments and/or complete necessary paperwork.
  • Collaborate with counselor and crisis team in the development of objectives and goals for treatment plans and follows approved treatment of care plans.
  • Understands and maintains appropriate boundaries with staff, clients, and outside agencies.
  • Actively engaged with clients. Participate in activities, discussions, games, etc..while maintaining appropriate level of professionalism regarding boundaries and relationships.
  • Accurate and timely administering of approved medications through the use of the self-administration process. Knows the “Six Rights” of the clients in the self-administration process.
  • Understand and comply with HIPAA regulations and maintains the confidentiality of CHC clients in all situations including outside of normal business hours.
  • Accurately complies with a variety of processes including, but not limited to, accurate head counts, changeover/hand off communication, and securing items that could endanger clients and staff.
  • Recognize and complies with unique security and safety requirements of the cottage environment to include notifying on-call staff when necessary.
  • Demonstrates a good understanding of individual client needs, abilities, and feelings including both developmental and cultural needs. Aware of emotions and behaviors typical of children who have been abused, neglected, and traumatized. Doesn’t personalize client feelings, situations, etc.
  • Professionally communicate with staff, clients, outside vendors both verbally and in writing.
  • Attend meetings and required training as needed. Does not lapse in required certifications.
  • Safely transport clients to appointments and other approved trips.
  • Ability to facilitate family meetings in a professional manner.
  • Basic understanding of other community resources available to families in order to refer them to additional appropriate support.
  • Ability to oversee supervised visits and complete documentation of the interaction accurately.
Minimum Requirements:
Education and Experience:
  • High School Diploma or equivalent required. Bachelor’s Degree in a Human Services field preferred.
  • Minimum 21 years of age required.
  • Successfully pass background/national registry, drug, and driving record checks required.
  • Experience working with at risk youth preferred.
Knowledge, Skills, and Abilities (Competencies) necessary to be successful in what I do:
  • Client Health and Safety. Reduce, enforce, and comply with environmental, personal, and other factors that pose a risk to clients.
  • Promote a healthy, therapeutic campus milieu. Fosters and encourages BRAHMS (Belonging, Responsibility, Autonomy, Hope, Mastery, and Spirituality) for clients.
  • Administration/Documentation. Completes written correspondence, forms, and data entry accurately.
  • Teamwork and Positive Interaction. Work cohesively within the department, agency, and community.
  • Communication. Effectively communicates in written and spoken form. Listens to comprehend instructions from others. Asks questions for better understanding when necessary.
  • Professional work habits. Demonstrate appropriate behaviors and expectations. Can be counted on to be dependable. Familiar with, interprets, and follows policy and laws.
  • Accountable. Takes ownership for responsibilities and actions. Completes necessary training.
Physical Demands and Work Environment: Primarily performed in a temperature controlled office setting with periods of driving to various locations with distances of 100 miles or more. May travel or walk to other facilities where exposure to the elements occurs. Standing may be required for short periods while delivering or receiving training. Physical contact while using physical holds with clients is possible requiring the use of arms, hands, legs, and fingers. The noise level in the work environment is usually moderate to loud.
Contact Information