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Rooms Division Manager

Holiday Inn of Laramie
Job Description
Job Title:                    Rooms Division Manager – Holiday Inn Laramie
Department:             Executive
Reports To:               General Manager
Date:                        January 4, 2016
Shift:                          Hours and Days Vary
 
Summary
Assists and supports the General Manager in overseeing the overall financial, service and quality performance of the hotel operation.  Manages the day-to-day operations to ensure all budgeted goals are met set forth by ownership to receive a strong return on investment.  Responsible for the hotels overall performance with regards to housekeeping, maintenance, cleanliness, product quality, franchise standards, corporate expectations, safety, culture and owners interest. Acts as the General Manager in her/his absence.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.
 
Manages housekeeping department and oversees the department performance in relation to meeting labor, cleanliness, quality and service goals. Inspect rooms and hotel for quality.
 
Deal with the Chief Engineer on Maintenance issues and ensuring a preventative maintenance plan is in place and being reported accurately and in a timely manner.
 
Demonstrate compliance with health and safety requirement in the workplace per state, federal and franchise requirements.
Ensure hotel associates maintain complete familiarity with safety, current first aid and fire emergency procedures.
Ensure regular fire and evacuation drills are conducted on a monthly basis.
Ensure the highest level of security for the company’s assets and staff and guests alike.
Assists with hotel renovation plan and upgrades.
 
Hires and terminates employees of the hotel as needed or required.
 
Meet with employees periodically, conduct performance reviews, employee discipline measures, write-ups.
 
Develop team, supervisors to improve overall individual performance.
 
Manages company culture, supports culture and exhibits company values at work.
 
Resolves guest complaints.
 
Understands the hotel financial performance graded by the Profit & Loss Statement each month.  Must be able to report to ownership and corporate personnel the results and findings on each months P&L in relation to the rooms division.
 
Must be able to perform each room’s division job at the hotel and step in when needed.
 
Assists in writing the annual budget and marketing plan.
 
Understands rate management, rate restrictions, and yield management.
 
Make schedules meeting staffing needs and labor standards.
 
Heads up all Rooms Division training, supervise meetings, huddles.
 
Be familiar with all corporate and franchise operating standards and comply.
 
Attends required regional events and training.
 
 Oversee all nightly audit reports and operating results, reporting any concerns to corporate.
 
Reports room’s division capital needs to General Manager/Corporate.
 
Makes supply orders as needed within approved budgeted guidelines. Manage expenses to budget.
 
Understands and can do payroll.
 
Assists in forecasting revenues with the 14-day, 30, 60, 90 and NOI.
 
Manage hotel by walking around, being directly involved in the operation.
 

Supervisory Responsibilities

Be able to manage dozens of employees, several department managers and supervisors in an effort to achieve company and hotel goals, budgeted profit goals, franchise standards, company expectations and owners interests.
 
Qualifications Person must have a 2-4 year college degree in related field of business or hospitality management or the equivalent in experience, related field certifications and training.  2-4 years of hotel management experience.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply good concepts of basic algebra and geometry.
 
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to walk.  The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
 
Hospitality Requirements The employee in this job must be knowledgeable about and follow the company’s identity statement and values (Timberline Way).  Other hospitality requirements include following and practicing the hospitality behaviors and communication skills as trained in the hospitality training class.
 
Contact Information